Please read these terms carefully before booking any service with Bangalore Airport Transfers.
Last updated: July 2026 · Effective immediately for all bookings.
By making a booking with Bangalore Airport Transfers — whether via WhatsApp, phone, email, or our website — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms apply to all passengers and to all services provided by Bangalore Airport Transfers.
If you are booking on behalf of a group or a company, you confirm that you have authority to accept these terms on their behalf.
All bookings must be made in advance. We accept bookings via:
A booking is confirmed only when you receive an explicit confirmation message from us via WhatsApp or email. Until confirmation is received, the booking should not be considered finalised.
Please provide accurate pickup details including: pickup location, date, time, number of passengers, number of bags, and vehicle preference. Errors in these details may affect service delivery.
All fares quoted by Bangalore Airport Transfers are fixed fares. The quoted fare is the amount you pay for the journey itself — no meter, no surge pricing, no last-minute changes to the base fare.
We accept the following payment methods:
Payment is made at the end of the journey — no advance payment is required unless otherwise agreed for corporate or group bookings.
For corporate accounts and GST invoicing, please share your GSTIN at the time of booking. GST invoices are issued within 24 hours of trip completion.
Toll charges are paid at the toll booth during the journey. Parking charges (for example, airport parking when picking up a passenger) are displayed at exit and payable at the end of the trip.
We do not mark up toll or parking charges — they are passed through at the exact amount charged by the authority or facility.
Our cancellation policy is as follows:
Cancellations must be communicated to us via WhatsApp or phone. We will acknowledge your cancellation and confirm any applicable charges.
In the unlikely event that we are unable to fulfil your booking due to a reason on our side, you will receive a full refund of any amount paid and we will make every effort to arrange an alternative vehicle.
The following free waiting time is included in your booking:
For airport pickups, waiting time is calculated from the time your flight lands, not from the scheduled arrival time. We track your flight in real time.
Standard luggage allowances per vehicle are:
If you are travelling with oversized luggage, sports equipment, or an unusually large number of bags, please inform us at the time of booking so we can assign the appropriate vehicle.
Bangalore Airport Transfers is not liable for loss of or damage to luggage during transit. Passengers are advised to ensure their belongings are adequately insured.
Luggage left in the vehicle after a trip will be held for 24 hours. Please contact us immediately if you believe you have left something behind.
Passengers are expected to treat drivers and vehicles with respect. The following are not permitted:
The driver reserves the right to refuse service or terminate the trip if passenger behaviour is unsafe or abusive. In such cases, the full fare remains payable and no refund will be issued.
Any damage caused to the vehicle by a passenger will be assessed and billed separately.
Bangalore Airport Transfers takes every reasonable precaution to ensure safe and timely journeys. However, we are not liable for:
Our liability in respect of any single trip is limited to the fare paid for that trip.
For airport pickup bookings, we monitor your flight in real time. If your flight is delayed, the driver's arrival time is automatically adjusted at no extra charge. The 60-minute free waiting period begins from the actual landing time.
If your flight is cancelled, please contact us as soon as possible to reschedule or cancel your booking. Cancellation policy (Section 5) applies based on the time of notification.
If a passenger does not appear at the designated pickup point within the free waiting period and has not contacted us, the booking will be treated as a no-show and the full fare will apply.
Any changes to your booking — including pickup time, pickup location, vehicle type, or destination — must be communicated to us as early as possible via WhatsApp or phone.
Changes requested after the driver has departed may not be possible to accommodate. Additional charges may apply if a change results in a significantly longer journey.
We reserve the right to substitute a booked vehicle category with an equivalent or higher category at the same quoted fare if the booked vehicle is unavailable due to operational reasons.
When you book with us, we collect your name, contact number, and trip details. This information is used solely to fulfil your booking and communicate with you regarding your trip.
We do not sell or share your personal information with third parties, except as required to complete the service (e.g., passing your name and contact to the assigned driver).
WhatsApp communications are subject to WhatsApp's own privacy policy. By booking via WhatsApp, you consent to this mode of communication.
You may request deletion of your personal data at any time by contacting us at info@bangaloreairporttransfers.com.
These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.
We reserve the right to update or modify these Terms & Conditions at any time. The most current version will always be available at bangaloreairporttransfers.com/terms.html. Continued use of our services after any changes constitutes acceptance of the revised terms.
For any questions about these Terms & Conditions, or to raise a concern regarding a booking, please contact us:
Have a question about a booking or a specific term? We're available 24/7.
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